Customer Service

• Delivery: WITHIN 250 MILES OF OUR LOCATIONS
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Request and obtain proper documentation from appropriate health care professionals
• Trial fittings and product samples available to qualifies patients
• Pressure mapping for proper seating system
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Rental wheelchairs and scooters
• Sample program for urological and incontinence supplies
• Labor to build or assemble and test sophisticated mobility equipment
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Vehicle lifts for scooters and wheelchairs installed and repaired
• Nation wide shipping of urological and incontintent supplies